Meet Zach Bouzan-Kaloustian| Personal
Zach is an Operations and Customer Experience leader with twelve years of experience building international, customer-centric service organizations. He's based in Portland, Maine where he lives with his fabulous wife (Samantha) and dog (Frankie) in their recently renovated 1840s townhouse. You can find him around town eating well, working out, taking photos, or on a travel adventure.
- Customer-centricity: The customer is at the heart of how my teams operate, how we train, and how we think. Their happiness and success leads to our success.
- Data-Driven: I use data to inform decisions, and ask the same of my team and peers.
- Leadership: I’m passionate about my team’s career development, and hiring/mentoring great leaders.
I have run global, 24x7 teams supporting customers across multiple channels. I’ve set the vision and strategy for multiple teams within my organization and taught them how to work cross-functionally. Additionally, I have hired and mentored my team members to provide career growth and attained over 90% employee retention. A leader whose teams deliver support as a product through in-depth technical/account support, knowledge based content, social engagement, and community strategies designed to empower the customer.