Meet Zach Bouzan-Kaloustian| Personal
Zach is an Operations and Customer Experience leader with twelve years of experience building international, customer-centric service organizations. He's based in NYC where he lives with his fabulous wife. You can find him around town eating well, working out, taking photos, or on a travel adventure.
- Customer-centricity: The customer is at the heart of how my teams operate, how we train, and how we think. Their happiness and success leads to our success.
- Data-Driven: I use data to inform decisions, and ask the same of my team and peers.
- Leadership: I’m passionate about my team’s career development, and hiring/mentoring great leaders.
I have run global, 24x7 teams supporting customers across multiple channels. I’ve set the vision and strategy for multiple teams within my organization and taught them how to work cross-functionally. Additionally, I have hired and mentored my team members to provide career growth and attained over 90% employee retention. A leader whose teams deliver support as a product through in-depth technical/account support, knowledge based content, social engagement, and community strategies designed to empower the customer.