Quick Bio

Zach is an Operations and Customer Experience leader with twelve years of experience building international, customer-centric service organizations. He's based in Portland, Maine where he lives with his fabulous wife (Samantha) and dog (Frankie) in their recently renovated 1840s townhouse. You can find him around town eating well, working out, taking photos, or on a travel adventure.


To learn about Zach's thinking, take a read through the CX Handbook which is full of lessons and tips from Zach's work experience.

image of zach